Privacy Policy

a. Information You Provide Directly

• Account Information: When you register for an account, we collect personal information such as your name, email address, phone number, date of birth, gender, and other details necessary to create and maintain your account.
• Profile Information: You may choose to provide additional information to personalize your profile, including photos, housing preferences, roommate preferences, bio, location, income information, employment details, lifestyle preferences, personality traits, and other personal details.
• Payment Information: If you make any payments through the App, we collect payment information, including billing address and payment method details. We use third-party payment processors and do not store your complete payment card information on our servers.
• Communications: We collect and store all communications you send to us or through our platform, including messages with other users, customer service inquiries, and feedback.
• Verification Documents: If you choose to provide them, we may collect copies of identification documents, employment verification, or other documents you submit (though we do not require or conduct formal verification processes).

b. Information Collected Automatically

• Usage Data: We collect detailed information about your interactions with the App, such as the pages or content you view, your searches for housing, interactions with other users, time spent on various features, preferences set, matches viewed, user profiles you visit, app navigation patterns, feature usage, session duration, and all other behavioral analytics data.
• Device Information: We collect information about your device, such as device type, operating system, unique device identifiers, mobile network information, IP address, browser type, and device settings.
• Location Data: With your consent, we may collect and process information about your device's approximate or precise location using GPS, WiFi, Bluetooth, or other location technologies. This may include your current location and location history.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences.

c. Information from Third Parties

• Social Media: If you connect your account with a third-party social media service (such as Instagram, Facebook, or Google), we collect information that you have agreed to share via that platform, which may include profile information, friends lists, and social media activity.
• Third-Party Realtors and Partners: We may receive information from third-party realtors, property managers, landlords, or partners when you engage with them through our platform.
• Background Check Services: If you authorize third-party background check services through our platform, we may receive results from those services.
• Public Records: We may supplement your information with publicly available data from public records or other lawful sources.

a. Providing the Services

• To match you with compatible roommates using machine learning algorithms and technology based on your profile information, preferences, and behavior patterns.
• To facilitate the housing marketplace, enabling users to offer and search for housing.
• To connect you with third-party realtors, when applicable, for assistance in finding housing.
• To provide customer support and facilitate communications between users.

b. Improving and Personalizing Your Experience

• To provide personalized recommendations based on your profile, search history, and usage patterns.
• To develop and improve our matching algorithms, app functionality, and user experience through comprehensive analysis of user data, including behavioral analytics, usage patterns, communication content, and interaction data.
• To conduct research and analytics on user behavior, preferences, and communications to enhance our Services, develop new features, and optimize platform performance.
• To customize content and advertisements shown to you.
• To analyze trends, measure engagement, and evaluate the effectiveness of our Services and features.

c. Communication and Marketing

• To communicate with you regarding updates, account issues, new features, and service announcements.
• To send you marketing communications, promotional offers, and newsletters if you have opted in to receive them.
• To provide customer support and resolve disputes or troubleshoot issues.

d. Security, Safety, and Legal Purposes

• To prevent fraud, ensure security, and protect against harmful or illegal activity.
• To enforce our Terms of Use and other policies.
• To comply with legal obligations and respond to lawful requests from authorities.

a. With Other Users

• Your profile information, including photos, bio, and preferences, may be visible to other users on the platform.
• When you match with other users, we may share relevant information to facilitate communication and coordination.
• Your activity and preferences may be used to suggest you to other users.

b. With Service Providers

• We may share information with third-party service providers who assist us in operating our platform, such as cloud hosting providers, analytics services, and customer support tools.
• These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

c. Legal Requirements

• We may disclose your information if required by law, court order, or government request.
• We may also disclose information to protect our rights, property, or safety, or that of our users or the public.

a. Access and Update

• You can access and update your profile information through the App settings.
• You can request access to the personal information we hold about you.

b. Deletion

• You can delete your account and associated data through the App settings.
• You can request deletion of your personal information, subject to certain legal and operational requirements.

c. Communication Preferences

• You can opt out of marketing communications by following the unsubscribe instructions in our emails.
• You can control push notifications through your device settings.

a. Behavioral Analytics and App Improvement

We continuously collect, analyze, and use your behavioral data, usage patterns, interaction history, and app analytics to:

• Improve and optimize our matching algorithms
• Develop new features and enhance existing functionality
• Identify trends and usage patterns across our user base
• Measure and improve app performance and user engagement
• Conduct research and development for future Services

b. Communication Analysis

We reserve the right to access, review, analyze, and process the content of all communications within our platform, including but not limited to:

• Messages between users
• Profile descriptions and content
• User-generated content and posts
• Customer service communications

a. Public Profile Elements

• Basic profile information (name, age, photos)
• Housing preferences and requirements
• Roommate preferences and lifestyle information
• Bio and descriptive content
• General location information

b. Discoverability Features

To enhance matching opportunities and user experience:

• Your profile may appear in search results to other users
• Certain profile elements may be featured in promotional or discovery sections of the App
• Profile information may be used to suggest you to other users
• Your activity and preferences may influence how your profile is displayed to others